Privacy Policy

Company: Food Hub Limited.

This Privacy Policy applies to the following mobile applications owned and operated by Food Hub Limited (t/a Foodhub):

• Foodhub
• Drive2Success
• Driver Status
• Driver Map Screen
• FH Pay
• Foodhub – Restaurant
• Digital Board
• Dispatch Screen

1. Introduction

1.1 Food Hub Limited (t/a Foodhub) operates multiple mobile applications and online services (the “Apps” and the “Website”). We understand that privacy is important to you and that you care about how your personal data is collected, stored, and used. We respect and value the privacy of everyone who uses our Apps and Website.

By using any of our Apps or our Website, you confirm your acceptance of this Privacy Policy. If you do not accept this Privacy Policy, you must stop using our Apps and Website immediately.

2. Definitions and Interpretation

In this Privacy Policy:

• “Apps” refers to the mobile applications operated by Food Hub Limited (t/a Foodhub), including Foodhub, Drive2Success, Driver Status, Driver Map Screen, FH Pay, Foodhub – Restaurant, Digital Board, and Dispatch Screen, regardless of device or platform (Android/iOS).
• “Website” means https://www.foodhub.co.uk and any associated sub-domains, mobile versions, or future versions.
• “Cookie” means a small text file placed on your device when using our Website or Apps.
• “Personal Data” means any information relating to an identifiable individual.
• “We / Us / Our / Foodhub” means Food Hub Limited (t/a Foodhub), registered in England and Wales, Company Number 10619783.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) 2016/679 and the Data Protection Act 2018.

3. Information About Us

Company: Food Hub Limited (t/a Foodhub)

Company Number: 10619783

Registered Office: 55 Duke Street, Stoke-on-Trent, ST4 3NR, United Kingdom

Data Protection Officer (DPO): dpo@foodhub.com

Telephone: 01782 444282

Website: https://www.foodhub.co.uk

We are the Data Controller responsible for your personal data when using our Apps and Website.

4. What Does This Policy Cover?

This Privacy Policy applies to your use of the following:

• Our Apps listed above
• Our Website
• Any associated online services, tools, features, or customer support systems

Our Apps and Website may contain links to external websites. We are not responsible for external sites, and we recommend that you review their privacy policies before providing personal data to them.

5. Your Rights Under GDPR

You have the following rights in relation to your personal data:

• Right to be informed – about how we collect and use your data.
• Right of access – to request copies of the personal data we hold about you.
• Right to rectification – to correct inaccurate or incomplete data.
• Right to be forgotten – to request deletion of your personal data, in certain circumstances.
• Right to restrict processing – to limit how your data is used, in certain circumstances.
• Right to data portability – to receive a copy of your data in a commonly used, machine-readable format.
• Right to object – to certain uses, such as direct marketing.
• Rights relating to automated decision-making and profiling.

If you wish to exercise any of these rights, please contact our DPO using the details in Section 15.

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

6. What Data Do We Collect?

Depending on your use of our Apps or Website, we may collect the following types of information:

• Name
• Email address
• Phone number
• Postal address / delivery address
• Device information (operating system version, device model)
• IP address
• Location data (if you allow access, for example to provide delivery, driver status, or mapping features)
• Order history and transaction details
• Driver activity data (for Apps such as Drive2Success, Driver Status, Driver Map Screen)
• Preferences and usage data
• Postcode and demographic details
• Cookies and analytics data related to your use of our Website and Apps

Payments: We do not store or process your full card details on our own systems. Payment details are handled by third-party payment processors (for example, Adyen, Stripe, PayPal), who operate under their own terms and privacy policies.

7. How Do We Use Your Data?

We use your personal data for the following purposes:

• Providing and improving our Apps and Website.
• Managing your account and user profile.
• Processing orders, reservations, and payments.
• Providing delivery services and order tracking.
• Driver location tracking and driver-related features (for driver-related Apps).
• Fraud prevention, security monitoring, and service integrity.
• Customer support, including responding to your enquiries.
• Sending marketing messages, where you have opted in to receive them.
• App and Website analytics and performance monitoring, to improve our services.

We will only process your personal data where we have a lawful basis to do so, such as:

• Contractual necessity – for example, processing your order or providing a service you requested.
• Legitimate interests – such as improving our services, preventing fraud, or ensuring network and information security.
• Legal obligation – complying with legal or regulatory obligations.
• Consent – for example, for certain marketing communications or location services.

You may withdraw your consent at any time where consent is the lawful basis of processing.

8. How Do We Store Your Data?

• Your data is stored securely on servers within the UK or European Economic Area (EEA), or in other locations with appropriate safeguards.
• We retain your data only for as long as necessary for legal, regulatory, and business purposes.
• We do not store full payment card data on our own systems.
• We use appropriate technical and organisational measures, such as encryption and access controls, to protect your data.

9. Do We Share Your Data?

We may share your personal data with:

• Restaurants and takeaways that fulfil your orders.
• Delivery partners and drivers.
• Payment processors and financial institutions.
• Analytics service providers (for example, Google Analytics).
• SMS, email, and push notification service providers.
• IT infrastructure and hosting providers.
• Professional advisers (for example, legal or accountancy services), where necessary.
• Law enforcement or regulatory authorities, when required by law.

We ensure that any third parties with whom we share your data handle it securely and lawfully, in accordance with data protection legislation.

If your personal data is transferred outside the EEA, we will ensure appropriate safeguards are in place (such as standard contractual clauses or an adequacy decision) to protect your data to a level essentially equivalent to that in the UK and EEA.

10. Business Changes

If Foodhub sells, transfers, or merges parts of its business, your personal data may be transferred to a new owner or controlling party. In such cases:

• You will be informed of the change where required.
• The new Data Controller must honour the terms of this Privacy Policy (or a policy at least as protective).
• Your rights in relation to your personal data will remain unaffected.

11. How Can You Control Your Data?

You may control our use of your personal data in various ways, including:

• Opting out of marketing communications by following the unsubscribe links in our emails or SMS messages.
• Disabling push notifications in your device or app settings.
• Controlling cookie settings in your browser (for the Website).
• Requesting access to, correction of, or deletion of your personal data.
• Objecting to or restricting certain types of processing.

12. Your Right to Withhold Information

You may use some of our Apps and parts of our Website without providing certain personal data. However, some features (such as placing orders, receiving deliveries, or using driver features) may require specific data to function correctly.

You can control Cookies via your browser settings. More information about our use of Cookies is provided in Section 14.

13. Accessing Your Data

You have the right to request a copy of the personal data we hold about you. This is sometimes known as a “subject access request”. To make such a request, please contact us using the details in Section 15. We may need to verify your identity before fulfilling your request.

14. Cookie Usage

Our Website uses Cookies to improve your experience and to provide certain functionality. These may include:

• Strictly necessary cookies – required for the operation of the Website.
• Analytics cookies – for example, Google Analytics, which help us understand how our Website is used.
• Functional cookies – to remember your preferences and settings.

When you first visit our Website, you may be shown a cookie consent message. By continuing to use our Website, you may be consenting to the use of certain types of Cookies.

You can disable Cookies in your browser settings, but some Website features may not function properly as a result.

15. Contacting Us

If you have any questions about this Privacy Policy or about your personal data, or if you wish to exercise any of your rights, please contact us:

Email: dpo@foodhub.com

Telephone: 01782 444282

Address: 55 Duke Street, Stoke-on-Trent, ST4 3NR, United Kingdom

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website and, where appropriate, notified to you within our Apps. Your continued use of our Apps and Website after any changes are made will be taken as your acceptance of the updated Privacy Policy. We recommend that you check this page regularly to stay informed.

17. Supervisory Authority

The supervisory authority in the UK for data protection is the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk